Imports

Import past payments and exact rent months

Bring genuine receipts across without recording the full payment repeatedly.

Reviewed 12 November 2026 · Step-by-step guide

Where to start

Settings → Imports & downloads → Import data → Past payments

Before you begin

Import the units/tenants first. Check their saved names and any existing receipts.

RentRows imports screen with fictional example records; Settings → Imports & downloads → Import data → Past payments — Fictional example records. Select the screenshot to open it at full size. Your names, dates and balances will differ.

Follow the steps

01
Download the Past payments Excel template. Read Start here, then fill Your records. Worked examples is for reference and is never imported. You can also use the blank CSV.
02
Use one row per bill portion. Enter the property, unit, tenant, payment date and amount for that portion.
03
Set For to Rent, Deposit or Agency fee where applicable. For Rent, add the rent month as YYYY-MM. Leave it blank for deposit or an agency fee.
04
Choose Cash, Bank, M-Pesa (Send Money), Paybill, Till or Pochi. Repeat the same real receipt reference, payment date and method across all portions of one transaction.
05
Review the file. Check the total per real receipt and the months covered. Fix errors before confirming.
06
Confirm the import, then compare the new receipts and bill balances with your real statement.

Check the result

Payments settle the specified bills or months and preserve one clear transaction breakdown.

Keep going

Still need help?

Tell support which screen you are on, what you expected and what happened. Include a bill or receipt number where useful. Never send passwords, payment credentials or email confirmation links.

Contact support →Open your workspace →