Account and support

Manage your password and personal sign-in

Keep personal account controls separate from workspace contact details.

Reviewed 12 November 2026 · Step-by-step guide

Where to start

Settings → Personal account

Before you begin

Use your own sign-in. Do not share the owner’s account with employees.

RentRows settings screen with fictional example records; Settings → Personal account — Fictional example records. Select the screenshot to open it at full size. Your names, dates and balances will differ.

Follow the steps

01
Open Personal account in Settings to find the supported password and sign-in controls.
02
Choose a strong new password through the password-change flow. For a forgotten password, use the reset process from Sign in.
03
Check whether you are editing your personal sign-in or the workspace’s public contact email. Changing a contact address does not change the identity used to log in.
04
Give each employee a distinct authentication email. Ask support for an account identity change that is not available in your account controls.
05
Expect to sign in again after the app’s inactivity timeout. Sign out when using a shared device; do not send passwords or reset links to support.

Check the result

You retain access to the same records under your own account identity.

Keep going

Still need help?

Tell support which screen you are on, what you expected and what happened. Include a bill or receipt number where useful. Never send passwords, payment credentials or email confirmation links.

Contact support →Open your workspace →